Contact Us
Feel free to contact us at
(888) 601-8585 or fill out
the form at the bottom to email us if you cannot find the answer to your question below.
I can't login to the website. What do I do?
One or more items weren't delivered with my order. What do I do?
How do I return something?
How long will it take to get credit for a returned item?
How do I look at my order history?
How do I make a credit card payment?
How do I use a promo code?
How do I set up a budget?
Why can't I place an order online?
My order was placed on hold. Why?
How do I add my HP PurchaseEdge ID to my account?
How do I order promotional items or add our company logo to items?
How do I make a custom stamp or sign?
I can't login to the website. What do I do?
If you know your username (usually your email address), you can simply click the Forgot your password? link on the login page. If you do not know your username, contact your Account Manager for assistance.
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One or more items weren't delivered with my order. What do I do?
First, be sure someone else at your location didn't receive the items. If the items were, in fact, not with the rest of your order, contacting your Account Manager. Having the order number and item number will help us process everything much more quickly. Credit will be issued for the missing items, and replacements will be ordered. In some cases, replacements will be delivered the same day.
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How do I return something?
If you have an item you'd like to return, you may either contact the Returns Department on our Contact Us page or contact your Account Manager directly. Having the order number and item number will help us process everything much more quickly. Once the return is in the system, an RMA (Return of Merchandise Authorization) will be issued, and the product will be retrieved.
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How long will it take to get credit for a returned item?
Once the returned product makes it back to our warehouse, credit will generally be issued within three business days.
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How do I look at my order history?
Login to our website. Click My Orders, then Order History. By default, this will only show you the orders placed under your department. You can print invoices, see delivery status, and see proofs of delivery on this page.
To view orders placed under a different department, click on the Advanced Search tab. Select a department and date range and click the red Search button. To view all orders under your account, check the All Departments checkbox instead of choosing a department.
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How do I make a credit card payment?
Login to our website. Click My Account, then Pay Invoices. Here, you can see all open invoices and their age. Check the invoices you wish to pay, and click the red Pay by Credit Card button.
You can also print invoices from this screen by checking the invoices you wish to print and clicking the Print button.
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How do I use a promo code?
After clicking the red Check Out button, you arrive at the page titled "Review and Complete Your Order". At the top and bottom of this page is a red Add Coupon or Promo button. Click this to add your promo code, then click the red Check Out button to return to your order.
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How do I set up a budget?
Login to our website. Click on My Account, then Edit Budget. Here, you can create and manage a monthly budget for each department for both this year and next year. Contact your Account Manager to allow budgets to roll over from month to month.
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Why can't I place an order online?
This is likely because your account is on hold. This could be because you have a past due balance, you're past your credit limit, or you're past your budget. Contact your Account Manager for assistance.
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My order was placed on hold. Why?
This is likely because the order you just placed went over your credit limit or budget. Our accounting department will contact you someone from your company if there is an issue releasing the order.
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How do I add my HP PurchaseEdge ID to my account?
Login to our website. Click My Account, then Update My Information. Here, you can add your HP Purchase Edge ID or register for one if you do not have one already. We send updates to HP at the first of each month with purchase history from the previous month. So, January's purchase history will be sent to HP at the beginning of February.
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How do I order promotional items or add our company logo to items?
On our home page, scroll to the bottom and click the image at the bottom left entitled "Promotional Products, Write Now". This will take you to our
promotional items site, where you can create your own promotional items and place orders. We will work with you to get proofs approved and go over any further details from there.
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How do I make a custom stamp or sign?
On our home page, scroll to the bottom and click the image at the bottom left entitled "Stamps & Signs". This will take you to our
stamp site, where you can create your own stamps & signs and place orders. We will work with you to get proofs approved and go over any further details from there.
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